Customer Care Executive 90 views5 applications
Job Overview
- Postal Code 682038
- Salary Offer As per standards
- Job Code ASP6733/C
- Total Years Experience 1-3 years
- Dress Code Casual
Wanted Customer Care Executive for Home Appliances & Gadgets Showroom @Kalpetta
Experience required: 1-3 years
Salary Offered: As per standards
Job Description:
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conducting customer satisfaction surveys to understand what areas of the company’s services need improvements
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catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
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curating streamlined email and social media communication mediums for offers, updates and much more
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dealing with customer issues and churning out an easy-to-follow solution
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managing payment and delivery of customer orders
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helping customers choose the right product for their requirements and budget
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handling customer concerns and complaints in a timely manner
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informing customers of upcoming promotions or deals
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establishing a positive rapport with all clients and customers in person or via phone
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forming reports based on customer satisfaction statistics and helping their team to develop new skills
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fixing appointments based on the availability of customers and clients
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interacting with customers to ensure they have a desirable and shareable experience