Customer Support Executive

Customer Support Executive 70 views13 applications

Job Overview

  • Postal Code 682016
  • Salary Offer 12-18k
  • Job Code ASP6743
  • Total Years Experience 0-1 year
  • Dress Code Casual

Wanted Customer Support Executive for an IT Company @Kakkanad

Experience required: 0-1 year

Salary Offered: 12-18k

Job Description:

Responsibilities:

  • Respond to customer tickets product incidents by phone calls, emails, chats and online and process through resolution, recording the status, further communications, follow-ups, and outcomes.
  • Solve customer issues through a broad range of processes, methods, and collaboration with other members of the team ensuring customer’s satisfaction.
  • Proactively provide updates to the customer on the status.
  • Answering queries about products and services.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.

Requirements:

  • Minimum 0-1 year of professional experience in a customer service capacity.
  • Excellent written and oral communication skills in English.
  • Ability to multitask, prioritize, manage time effectively.
  • Able to communicate technical information and data verbally and in writing for a variety of audiences.
  • Good interpersonal skills; ability to work independently and in a team environment.
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Company Information
  • Total Jobs 37 Jobs
  • Category Customer Relation Ship Manager
  • Slogan We'll show you the way to success
  • Location Ernakulam
  • Full Address ASPIRE HR SOLUTIONS , A4 Pranavam Building,Pettah Ernakulam,Kerala.Pin :682038
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We are a team of energetic, innovative and experienced intellectuals offering brilliant and tailored human resources solutions. Our efficient, objective focused solutions supplement the steady growth of individuals and enterprises.

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Address : A4 Pranavam Building, Pettah
Ernakulam, Kerala. Pin : 682038

Phone : 0484 2945915, 9656495908
Mobile : 9633875472, 96332 99015

Email : careers@aspiregroup.in