Support Engineer 20 views16 applications
- Postal Code 682038
- Salary Offer 10-18k
- Job Code ASP6735/E
- Total Years Experience 1 year
- Dress Code Casual
Wanted Support Engineer for an IT Company @Cochin
Experience required: 1 year
Salary Offered: 10-18k
- Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
- Assisting customers with account setup and application installations.
- Ensuring optimal application functionality by configuring networks.
- Troubleshooting IT issues by asking customers targeted questions.
- Providing customers with step-by-step guidance to resolve technical problems.
- Following up on technical queries and providing prompt feedback.
- Prioritizing customer queries and escalating serious technical issues to IT developers.
- Documenting error reports and monitoring performance metrics.
- Relaying application functionality feedback from customers to IT developers.
- Compiling IT instruction manuals and useful IT support resources.