Support Engineer

Support Engineer 20 views16 applications

Job Overview

  • Postal Code 682038
  • Salary Offer 10-18k
  • Job Code ASP6735/E
  • Total Years Experience 1 year
  • Dress Code Casual

Wanted Support Engineer for an IT Company @Cochin

Experience required: 1 year

Salary Offered: 10-18k

Job Description:

  • Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
  • Assisting customers with account setup and application installations.
  • Ensuring optimal application functionality by configuring networks.
  • Troubleshooting IT issues by asking customers targeted questions.
  • Providing customers with step-by-step guidance to resolve technical problems.
  • Following up on technical queries and providing prompt feedback.
  • Prioritizing customer queries and escalating serious technical issues to IT developers.
  • Documenting error reports and monitoring performance metrics.
  • Relaying application functionality feedback from customers to IT developers.
  • Compiling IT instruction manuals and useful IT support resources.
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Company Information
  • Total Jobs 27 Jobs
  • Category Customer Relation Ship Manager
  • Slogan We'll show you the way to success
  • Location Ernakulam
  • Full Address ASPIRE HR SOLUTIONS , A4 Pranavam Building,Pettah Ernakulam,Kerala.Pin :682038
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Contact Us

We are a team of energetic, innovative and experienced intellectuals offering brilliant and tailored human resources solutions. Our efficient, objective focused solutions supplement the steady growth of individuals and enterprises.

Connect Us

Address : A4 Pranavam Building, Pettah
Ernakulam, Kerala. Pin : 682038

Phone : 0484 2945915, 9656495908
Mobile : 9633875472, 96332 99015

Email : careers@aspiregroup.in