Cluster Manager – Premium Store – Cochin, Kerala.

15 years of experience

Annual CTC – 24 LPA

JOB DESCRIPTION (Major Deliverables):-
Responsible for the following deliverables:-
1. Achieve Sales and Profit targets, with a good understanding of premium and luxury product
sales
a. Responsible for managing multiple profit centers at multiple locations
b. Ensuring delivery of sales and margins as per agreed budgets for stores under span of control
c. Responsible for Top Line and Bottom Line achievements.
d. Identify the most profitable stores and maintain and enhance their output through Contribution
and Profitability.
e. Augment growth year on year
2. Deliver excellent Customer Service
a. Establish relations and network with customers through high standards of customer service with
a personalized approach.
a. Create high sensitivity amongst the staff and lead by example.
b. Groom and coach the team to exhibit international standards of customer care at all the times
3. Prepare, Execute and Map Annual Business Plans and Budgets of Stores
a. Prepare Annual Budgets
b. Identify weak stores and take measures to augment their performance.
c. Responsible for executing new projects of the company at Operations level.
d. While executing the new business plans responsible for liaising with all stakeholders including Site
Owners/ Proprietors, Civil Functions, Brand Reps, Operations Head and other In-house
Departments at the back end.
e. Ensure delivery of infra within stipulated timelines in alignment with concerned Departments till
the Launch of the new store.
f. Responsible for presenting Business Cases & Profitability.
4. Networking with Brand Owners, Existing and Potential Mall Managements
a. Manage network with Brand Representatives for successful roll out of the business plans.
b. Ensure a regular Contact, networking and follow-up with existing and potential Mall
Managements and Appropriate Authorities.

PARTICULARS DESCRIPTION

REPORTS TO Head Of Area/National Sales Head

ATTRIBUTES (Exposure
Characteristics)
Proven track record of Sales and Retail Operations
Should have handled more than one store
Should have handled luxury or premium brands with an international flavor
Should have exposure of a metro

FUNCTIONAL COMPETENCIES

Acumen in identifying business potential, Team Leadership,
Exposure to analytical planning, Data Mining and Analytics,
Networking Skills, High End product/customer Segments

BEHAVIORAL COMPETENCIES

Ability to lead a small teams, inter-personal effectiveness,
ability to drive results, take ownership, ability to withstand
pressure and handle demands of multiple stakeholders

MIS and Exemplary Team & performance management

a. Maintain a robust store level Data Management (to analyze existing as well as real time data for
analysis).
b. Track effectiveness of SOPs through feedback data and assess performance against pre-determined
measures and benchmarks.
c. Ensure Quarterly MIS reporting.
d. Take administrative control of the team and act as a guide, trainer and coach
e. Prepare Self and team and equip them with updated product and brand knowledge through regular
sessions
f. Allocate and assess KPI’s and KRA’s of the team as per Company goals and targets
g. Ensure succession planning for key positions
h. Identify and implement a growth / development path for HIPO and LOPO employees in the area/zone.