Customer Success Manager

Job Overview
The Customer Success Manager will play a critical role in ensuring the successful
onboarding of new clients and driving renewals to maximize customer satisfaction
and retention.
Responsibilities
 Serve as the primary point of contact for new clients, guiding them through
the onboarding process and ensuring a smooth transition to our cloud
solutions and services.
 Develop strong relationships with key stakeholders within client organizations,
understanding their business needs, goals, and challenges.
 Collaborate with sales and implementation teams to facilitate the successful
deployment and configuration of cloud products and services.
 Conduct regular check-ins with clients to assess satisfaction, gather feedback,
and address any concerns or issues in a timely manner.
 Proactively identify opportunities to expand and upsell additional cloud
solutions or services based on client needs and usage patterns.
 Lead the renewal process, working closely with clients to understand their
evolving requirements and negotiate contract renewals to drive retention and
revenue growth.
 Provide product training, educational resources, and best practices to help
clients maximize the value of our cloud offerings.
 Track and report key performance metrics related to customer satisfaction,
onboarding success, and renewal rates.

Qualifications

 Bachelor’s degree in Business Administration, Marketing, Information
Technology, or related field; Master’s degree preferred.
 Proven experience in customer success, account management, or related roles,
preferably in the technology or cloud computing industry.
 Strong interpersonal skills with the ability to build rapport and trust with
clients at all levels of the organization.
 Excellent communication and negotiation skills, with the ability to articulate
value propositions and influence decision-making.
 Strategic thinker with a customer-centric mindset and a passion for driving
customer success and satisfaction.

 Demonstrated ability to manage multiple projects and priorities in a fast-
paced environment.

 Proficiency in CRM software (e.g., Salesforce, HubSpot) and other productivity
tools.
 Knowledge of cloud computing platforms (e.g., AWS, Azure, Google Cloud)
and SaaS solutions is a plus.