Customer Success Manager – Infopark Cochin (10 lakhs per Annum -5 years)

Customer Success Manager – Infopark Cochin (10 lakhs per Annum -5 years) 67 views

Job Overview

  • Dress Code Casual

Customer Success Manager

Job Overview
The Customer Success Manager will play a critical role in ensuring the successful
onboarding of new clients and driving renewals to maximize customer satisfaction
and retention.
 Serve as the primary point of contact for new clients, guiding them through
the onboarding process and ensuring a smooth transition to our cloud
solutions and services.
 Develop strong relationships with key stakeholders within client organizations,
understanding their business needs, goals, and challenges.
 Collaborate with sales and implementation teams to facilitate the successful
deployment and configuration of cloud products and services.
 Conduct regular check-ins with clients to assess satisfaction, gather feedback,
and address any concerns or issues in a timely manner.
 Proactively identify opportunities to expand and upsell additional cloud
solutions or services based on client needs and usage patterns.
 Lead the renewal process, working closely with clients to understand their
evolving requirements and negotiate contract renewals to drive retention and
revenue growth.
 Provide product training, educational resources, and best practices to help
clients maximize the value of our cloud offerings.
 Track and report key performance metrics related to customer satisfaction,
onboarding success, and renewal rates.


 Bachelor’s degree in Business Administration, Marketing, Information
Technology, or related field; Master’s degree preferred.
 Proven experience in customer success, account management, or related roles,
preferably in the technology or cloud computing industry.
 Strong interpersonal skills with the ability to build rapport and trust with
clients at all levels of the organization.
 Excellent communication and negotiation skills, with the ability to articulate
value propositions and influence decision-making.
 Strategic thinker with a customer-centric mindset and a passion for driving
customer success and satisfaction.

 Demonstrated ability to manage multiple projects and priorities in a fast-
paced environment.

 Proficiency in CRM software (e.g., Salesforce, HubSpot) and other productivity
 Knowledge of cloud computing platforms (e.g., AWS, Azure, Google Cloud)
and SaaS solutions is a plus.

Apply for this job

Leave your thoughts

Company Information
  • Total Jobs 28 Jobs
  • Slogan We'll show you the way to success
  • Location Ernakulam
  • Full Address ASPIREJO HR SOLUTIONS LLP, A4 Pranavam Building,Pettah Ernakulam,Kerala.Pin :682038
Connect with us
Contact Us

We are a team of energetic, innovative and experienced intellectuals offering brilliant and tailored human resources solutions. Our efficient, objective focused solutions supplement the steady growth of individuals and enterprises.

Connect Us

Regd Address:

2E, Royal Fortress, Tripunithura, Cochin 682306

Corporate Address:

503, 11LH, Hitech City, Hyderabad, Telangana 500089

Mobile :

Cochin: +91 9633875472
Bengaluru: +91 9744995908
Hyderabad: +91 9633299015

Email :