Wanted Retention Executive for Satellite Company @Cochin

Experience required: 0-2 years

Salary Offered: 8-15k

Job Description:

• Out Call customer from the database provided and retain customers as per company targets
• Implement company retention strategies to reduce churn rate
• Coordinate to resolve complaints to ensure customer satisfaction
• Analyze customer data to identify trends and insights
• Have daily contact with the customer service team/Distributors/Sub distributors/Operators
team to address customer issues and resolve them.
• Upsell and cross-sell customers to drive revenue growth
• Record and report customer feedback to identify areas for improvement
• Collaborate with marketing and sales teams to implement customer retention campaigns and
promotions
• Provide regular reports on retention metrics and progress to management

Others

• Excellent communication and interpersonal skills
• Knowledge of customer retention strategies and tactics
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and related software