JOB DESCRIPTION – Sr. TICKETING STAFF / Sr. TICKETING EXECUTIVE

Ticketing executives have a wide range of responsibilities, which can include:

 Scheduling flights based on customer needs and available flights, making changes as needed
 Communicating with customers to answer questions about tickets, pricing, or flight
schedules
 Collecting payment from customers for airline tickets, including cash, credit card
transactions, checks, or money orders
 Entering customer information into a computer system to issue tickets or update records
 involve processing electronic ticketing requests for customers or agents over the phone
 Explaining airport rules and procedures to passengers prior to boarding flights
 Processing refunds for lost or damaged tickets or reservation errors
 Explaining applicable fees and taxes for each ticket
 Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal. (Online procedures)
 Education: Ticketing agents are typically required to have knowledge in; IATA
(Galileo Amadeus Sabre) preferable

 Experience:  Minimum three years’ experience

 Ticketing Executive Skills
 Ticketing agents need the following skills in order to be successful:
 Customer service: Customer service is the ability to interact with
customers in a friendly and helpful manner. Ticketing agents often work
with the public and must be able to answer questions and resolve issues.
They must also be friendly and approachable so that customers feel
comfortable asking questions and making requests.
 Communication: Communication is the act of conveying information to
another person. As a ticketing agent, you may be required to communicate
with customers over the phone or in person. You may also be required to
communicate with other employees to ensure that customers receive the
correct information or that tickets are printed correctly.
 Time management: Time management is the ability to complete tasks
within a certain time frame. Ticketing agents often have a set schedule of
when they need to complete certain tasks, such as checking in customers,
checking customers out, updating databases and updating records. Having

good time management skills can help you complete your tasks on time
and keep your workplace running smoothly.
 Multitasking: When working as a ticketing agent, you may be required to
handle multiple tasks at once. This can include checking in customers,
processing transactions, answering phone calls and emails, updating
records and more. Being able to multitask can help you complete your
duties in a timely manner.
 Computer skills: Computer skills are a necessary skill for any job in the
modern workplace. Ticketing agents use computers to enter information,
into databases, check in passengers, print tickets and more. Having strong
computer skills can help you complete your job duties efficiently and
effectively.
Duties & Responsibilities
 Answer customer inquiries in a prompt, professional, and courteous
manner
 Assist customers with ticket purchases, changes, refunds, and will-call
pickups
 Effectively communicate company policies and procedures
 Upsell customers on additional products and services when appropriate
 Process payments quickly and accurately
 Stay up-to-date on all upcoming events and promotions
 Handle customer complaints in a calm and efficient manner
 Other duties as assigned
 Adhere to all company policies and procedures
 Maintain a positive and friendly attitude
Required Skills and Qualifications
 High school diploma or equivalent
 3-5 years customer service experience, preferably in the airline industry
 Excellent communication skills
 Ability to work well under pressure and multitask in a fast-paced
environment
 Proficiency with computers and Microsoft Office applications
CTC –3,40,000 to 4,00,000/-